Frequently Asked Question

Q: How do I take care of my jewellery?

A: Detailed jewellery care instructions are included with every order. You can also find comprehensive guidance in our Jewellery Care guide on our website.

Q: I don't know my ring size. What should I do?

A: Not to worry! Our easy-to-follow guide helps you measure your ring size accurately from home. Follow our step-by-step instructions to find your perfect fit.

Q: When will I receive my order?

A: Your order will be processed within 2-3 business days (excluding weekends and Public Holidays). As each piece is made to order, manufacturing typically takes 2-4 weeks. Need it sooner? Please contact us to discuss expedited options. For complete shipping information, please see our Shipping Policy.

We offer worldwide shipping through our trusted shipping partners. Detailed shipping information, including delivery methods and timeframes, can be found in our Shipping Policy.

For international orders, customers are responsible for any applicable customs and import taxes. Moca Jewellery is not responsible for customs delays or additional fees. Please review our Shipping Policy for detailed information about international shipping and customs regulations.

Q: Do you accept returns, exchanges, or cancellations?

A: As we create made-to-order pieces with careful attention to detail, we maintain a strict no-refund policy. However, we do offer limited exchange options under specific circumstances. For complete details about our exchange process and eligibility criteria, please consult our Return, Returns, Refund & Exchange Policy.

For any questions not covered here, please don't hesitate to contact us at hello@mocajewellery.com

For any questions not covered here, please don't hesitate to contact us at hello@mocajewellery.com